Patient Rights & Responsibilities

📅 Effective Date: 15 August 2026 🔄 Last Updated: 01 August 2026

At VaidyaSathi, we are committed to facilitating a transparent, ethical, and seamless healthcare booking experience. We believe that an informed patient is an empowered patient. This document outlines the fundamental rights and responsibilities of patients using our platform and visiting healthcare providers.

1. Overview & Purpose

VaidyaSathi acts as a digital intermediary connecting patients with registered doctors, clinics, and medical centers. While clinical care and medical decisions remain the sole responsibility of the healthcare provider, we believe maintaining clear standards of rights and expectations helps ensure respectful and effective care.

🩺 Part A: Patient Rights

Every patient using the VaidyaSathi platform and seeking medical consultation has the right to:

Right to Respect & Dignity: Receive compassionate, respectful, and non-discriminatory care regardless of age, gender, religion, race, ethnicity, or socioeconomic status.
Right to Information: Receive accurate and transparent details regarding the doctor's qualifications, consultation fees, clinic venue address, and schedule.
Right to Privacy & Confidentiality: Have personal details, medical records, and booking details kept confidential in accordance with applicable privacy laws.
Right to Transparent Pricing: Be informed in advance about applicable platform convenience fees and consultation charges before confirming a booking.
Right to Choice & Autonomy: Freely choose or change healthcare providers, seek a second opinion, or decline medical treatment as advised by the professional.
Right to Feedback & Grievance Redressal: Express concerns, submit feedback, or lodge complaints regarding platform bookings or service issues.

📋 Part B: Patient Responsibilities

To ensure a smooth consultation and maintain effective operations, patients agree to fulfill the following responsibilities:

Accurate Information: Provide complete, accurate, and truthful details (e.g., name, mobile number, age, and medical history) during registration and booking.
Punctuality & Timeliness: Arrive at the selected chamber or clinic venue well before the scheduled appointment time.
Respectful Conduct: Treat doctors, clinic staff, medical personnel, and VaidyaSathi support teams with courtesy and respect.
Account Security: Maintain the confidentiality of account login credentials and OTPs received for appointment confirmations.
Compliance with Clinic Procedures: Follow clinic guidelines, safety protocols, and prescription instructions provided by the consulting doctor.
Timely Cancellation / Rescheduling: Cancel or reschedule appointments in advance if unable to attend, allowing other patients in need to utilize the appointment slot.

4. Medical Emergency Disclaimer

VaidyaSathi is strictly an appointment scheduling portal and is NOT designed for medical emergencies. In the event of a critical illness, severe injury, or sudden health deterioration, patients must immediately contact emergency services or visit the nearest hospital emergency unit.

5. Complaints & Support

If you experience any difficulties regarding appointment confirmation, chamber details, or platform usability, please reach out to our dedicated support team:

VaidyaSathi Support Team
📧 Email: support@vaidyasathi.in
🌐 Website: https://vaidyasathi.in

By using the VaidyaSathi platform, you acknowledge that you have read, understood, and agreed to adhere to these Patient Rights & Responsibilities.