Legal Compliance Policy

Welcome to VaidyaSathi. VaidyaSathi is committed to operating its Platform in compliance with all applicable laws, regulations, and industry standards in the Republic of India. This Legal Compliance Policy explains our commitment to legal, ethical, and responsible business practices while providing online doctor appointment booking services. By using the VaidyaSathi Platform, you acknowledge and agree to this Policy.

1. Purpose

The purpose of this Policy is to:

• Promote lawful and ethical operation of the Platform.
• Protect the rights of patients, doctors, and other users.
• Support transparency and accountability.
• Encourage compliance with applicable legal and regulatory requirements.
• Foster trust in the VaidyaSathi Platform.

2. Scope

This Policy applies to:

• Patients
• Doctors
• Clinics and Hospitals
• Employees
• Administrators
• Business Partners
• Vendors and Service Providers
• Visitors to the VaidyaSathi website

3. Commitment to Legal Compliance

VaidyaSathi is committed to complying with all applicable laws and regulations governing its business operations, including those relating to:

• Information Technology
• Data Protection and Privacy
• Electronic Transactions
• Consumer Protection
• Intellectual Property
• Cybersecurity
• Taxation
• Contractual Obligations

Where applicable, VaidyaSathi also seeks to align its practices with recognized industry standards and regulatory guidance.

4. Healthcare Compliance

VaidyaSathi operates solely as a technology platform that facilitates appointment booking between patients and healthcare providers. VaidyaSathi:

• Does not provide medical consultation, diagnosis, treatment, or prescriptions.
• Does not replace the professional judgment of licensed healthcare providers.
• Requires doctors using the Platform to comply with applicable professional and regulatory requirements.

Healthcare professionals remain independently responsible for the medical services they provide.

5. User Responsibilities

Users are expected to:

• Comply with all applicable laws.
• Provide accurate and truthful information.
• Respect the rights of other users.
• Use the Platform only for lawful purposes.
• Refrain from fraudulent, abusive, or unauthorized activities.

6. Data Protection and Privacy

VaidyaSathi processes personal data in accordance with its Privacy Policy, Data Protection Policy, and Cookie Policy. Reasonable administrative, technical, and organizational safeguards are implemented to help protect user information.

7. Anti-Fraud Measures

To maintain the integrity of the Platform, VaidyaSathi may take reasonable measures to detect and prevent identity fraud, fake doctor profiles, fake patient accounts, unauthorized access, payment fraud, abuse of appointment bookings, and other unlawful activities. Where appropriate, suspicious activities may be reviewed and reported to the relevant authorities.

8. Intellectual Property Compliance

VaidyaSathi respects intellectual property rights. Users must not copy Platform content without authorization, misuse trademarks or logos, or infringe copyrights or other proprietary rights. All intellectual property remains the property of the respective rights holders.

9. Cooperation with Authorities

Where required by applicable law, court order, or lawful request from a competent authority, VaidyaSathi may cooperate with government agencies, law enforcement authorities, regulators, or judicial bodies. Any disclosure of information will be handled in accordance with applicable legal requirements and our Privacy Policy.

10. Reporting Compliance Concerns

Users may report concerns regarding legal violations, fraudulent activities, misuse of the Platform, data protection issues, intellectual property concerns, and security incidents. Reports will be reviewed in accordance with applicable policies and legal obligations.

11. Policy Updates

VaidyaSathi may revise this Legal Compliance Policy from time to time. The latest version will always be published on the Platform with the updated effective date. Continued use of the Platform after changes constitutes acceptance of the revised Policy.

12. Governing Law and Jurisdiction

This Policy shall be governed by and interpreted in accordance with the laws of the Republic of India. Any disputes arising from or relating to this Policy or the use of the Platform shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over the registered office of VaidyaSathi.

13. Contact Us

For legal or compliance-related questions, please contact:

14. Disclaimer

Nothing in this Policy shall be interpreted as creating a legal partnership, employment relationship, agency, or joint venture between VaidyaSathi and any doctor, clinic, hospital, or user. VaidyaSathi acts solely as an independent technology platform facilitating appointment bookings.

By using the VaidyaSathi Platform, you acknowledge that you have read, understood, and agreed to comply with this Legal Compliance Policy.